Susan Andrews

As a Neutral specializing in Online Dispute Resolution (ODR), I am refining Alternative Dispute Resolution (ADR) by enabling clients remote online access and the efficiency and effectiveness that can bring to resolving their dispute through a professional process involving significant preparation and sophisticated platforms. My neutrality empowers parties through an efficient, effective, and ethical dispute resolution process, so that they can achieve a peaceful resolution. My Services include Dispute Resolution Analysis, Negotiation, and Mediation.

I have always been active, athletically, socially and culturally. Horses have been a special part of my life,  and my natural horsemanship training and experience have in part inspired my approach to communication through relationship awareness and engagement, self-awareness and authenticity, creativity and flexibility, and leadership. My Doberman Pinscher, Segen, is a very special part of my life, and always by my side, true to the breed. I am enthusiastic about history, the arts, nature, and preserving the natural beauty of the world around me and beyond. I am passionate about life, count my blessings, broaden my experience and abilities, and do my best.

Susan Andrews

With many years of business and legal experience inneral business and Fortune 500 multinational companies in a wide range of industries and sectors and in corporate legal departments and law firms in a wide range of practice areas, I have a broad base of knowledge and practical experience from which to draw in dealing with disputes, whether it be legal or alternative dispute resolution. I received both a Certificate of Appreciation by the Honorable J. Spencer Letts, United States District Judge for the Central District of California, for my work as a Judicial Extern, and a Certificate of Commendation by the City of Los Angeles for my work as a Law Clerk in the Office of the City Attorney, Los Angeles Harbor Division. 

I am an Active Member of the Kentucky Bar Association (KBA) and both a Member and Officer (Chair Elect) of its Dispute Resolution Section, Co-Chair of the International Mediation Institute Online Dispute Resolution Task Force, a Life Fellow of the Kentucky Bar Foundation (KBF), the nonprofit, charitable arm of Kentucky’s legal community, a Member of the American Bar Association (ABA) and its Dispute Resolution Section, its Online Dispute Resolution (ODR) Task Force Working Group III, Guidance with Respect to Special Issues Relating to Private ODR, and a Member of the 2020 Planning Committee of the Dispute Resolution Section inaugural Tech Expo, an Associate Member of the International Council for Online Dispute Resolution (ICODR), a Life Fellow of the World Mediation Organization, and an Individual Panel Member of ADR ODR International. I received the 2018, 2019, and 2020 and 2021 Continuing Legal Education (CLE) Awards from the Kentucky Bar Association Continuing Legal Education Commission.

I have a Juris Doctorate degree from Southwestern Law School, an ABA Paralegal Certificate from University of San Diego School of Law with a focus on Business Law and Environmental Law, and a Bachelor of Arts degree, summa cum laude, in Liberal Arts from Mount St. Mary’s College. I studied International Law both domestically and internationally, including Private and Public International Law, Comparative Law, European Union Law and International Trade Law, at Southwestern Law School, Tulane University Law School’s Tulane Institute of European Legal Studies at Paris-Dauphine University, and University of Georgia/Institut d’Etudes Européennes, Université Libre de Bruxelles’s Dean Rusk International Law Center Annual Brussels Seminar on the European Union. I was also a Student Reporter for The State Bar of California International Law Section Newsletter and a Volunteer Researcher for the ABA Section on International Law and Practice, Multijurisdictional Practice Commission and Transnational Legal Practice Committee.

I exceeded the requisite Kentucky Court of Justice General Civil Litigation Mediation Roster training requirement with 80 Hour Advanced Mediation Training at International Mediation Institute (IMI) Qualified Assessment Program (QAP) and Certified Mediator Training Program (CMTP), Mediation International, in Madrid, Spain, while attending the 2017 World Mediation Summit, and 40 Hour Basic and 24 Hour Intermediary Mediation Training at Kathleen Ruane Leedy and MediateGuru. I received a Certificate of Excellence by securing a top 10% rank in completing the full semester The Master Negotiation Course delivered by The Negotiation Academy legal negotiation training as one of the first group of Master Negotiators among lawyers from the United States, Europe, Africa, and Asia. I also received a Certificate of Completion for the continuous 12-week courses, Online Dispute Resolution (ODR) Practitioner Certification Program, Editions #1 #2 and #3, delivered by Instituto de Certificação e Formação de Mediadores Lusófonos (ICFML) in partnership with Holistic Solutions, Inc. (HSI) via ODR Foundations Training.

I am a Volunteer Mediator of the Fayette County District Court Small Claims Volunteer Mediation Program, the first International Mediation Institute (IMI) Qualified Mediator via IMI CMTP, Mediation International, am qualified for recognition as an IMI Certified Mediator via Qualifying Assessment Program, Mediation International, am a Member of the IMI Young Mediators’ Initiative (YMI), was a Mentee of the IMI-YMI Mentorship Framework, and have completed the assessment and, therefore, training requirement, for IMI Online Mediator Specialization via IMI QAP ICFML via ODR Foundations Training.

I am a certified NextLevel™ Mediation Dispute Resolution Analyst, a mediator who has been trained in the application of decision analytics to dispute resolution. This certification has enabled me to expand my Services to include Dispute Resolution Analysis, a highly adaptable and dynamic Service that can facilitate successful decision-making and, therefore, a range of processes from deal-making to dispute resolution.

Complete Mediation Training and Professional Development are available via my IMI Profile here.

I guide parties in dispute or conflict, with empowering neutrality, so that they can achieve a peaceful resolution.

The courts of this country should not be the places where resolution of disputes begins. They should be the places where the disputes end after alternative methods of resolving disputes have been considered and tried.

― Sandra Day O’Connor