I encourage those engaged or interested in Online Dispute Resolution (ODR) specifically and Dispute Resolution generally to read this recently-published American Bar Association Section of Dispute Resolution Guidance for Online Dispute Resolution (ODR).
I had the exceptional honor and experience of contributing to this Guidance with wonderful colleagues from around the world. We worked on this together for three years and it is truly exciting to see our collaborative effort come to fruition!
The ABA ODR Guidance can be viewed here.